1. The General Terms and Conditions of Cooperation set out the rules for concluding contracts for the sale of products and provision of services (hereinafter collectively or separately "Products"), for the benefit of business entities - entrepreneurs (hereinafter referred to as the CUSTOMER)
2. The internet platform https://plotery365.pl (hereinafter referred to as the Store) belongs to Halo Service sp.z o.o. Rejtana 8/2, 05-500 Piaseczno.
3. The subject of the Store's activity is the sale of products in the current product range of HALO SERVICE SP. Z o.o. entrepreneurs conducting business activity who in any form have declared their willingness to make purchases or orders through the Store. B2B Bizness is the only form of cooperation.
4. The content of the Store (product with a given price) does not constitute an offer within the meaning of the Civil Code, but only an invitation to conclude a contract within the meaning of art. 71 of the Civil Code. Placing an order by the Customer means the Customer's offer that requires Store acceptance. In addition, instead of an offer, the customer may submit an inquiry for a specific product included in the Store's offer.
5. By placing an order, you accept the provisions of these Regulations.
6. The prices given for the products do not include shipping costs, unless the offer on the product page indicates otherwise.
7. Whenever the regulations refer to sending correspondence by e-mail, the statement shall be deemed legally effective even if it was submitted without a certified qualified electronic signature.
CONDITIONS FOR PURCHASE1. The store is used to make purchases (conclude sales contracts between HALO SERVICE SP. Z O.O. and the Customer) via the Internet (http or https protocol). Technical requirements: in order to make a purchase, it is necessary to have a computer with Internet access, a web browser (in the latest version issued by the software manufacturer), an active e-mail address and a place in the inbox enabling the exchange of correspondence with the store. Store pages are adapted to be viewed with a screen resolution of at least 800 x 600 pixels.2. Only persons conducting business activity who have expressed a desire to conclude sales contracts through the Store and to whom HALO SERVICE SP. Z o.o. has allocated an account in the Store (giving username, login and password). The Store's offer is valid only within the territory of the Republic of Poland and applies to deliveries to the customer's seat resulting from the data held by HALO SERVICE SP. Z O.O. In the performance of the contract, Polish law applies. The Customer bears all responsibility for providing his identification data in the Store to third parties, in particular for placing orders by such persons.3. The basic condition for carrying out purchases is the correct completion of the order form and sending it to the Store. A prerequisite for the contract is to register the customer in the store available at the address provided in § 1 and the timeliness of customer data.4. The acceptance of each order placed by the Store is confirmed by e-mail and by information displayed in the Store's system. Accepting the order is tantamount to concluding the sales contract. HALO SERVICE SP. Z o.o. and the Store are not responsible for defects in sending e-mail confirmations, caused by factors beyond their control (e.g. failure of e-mail servers, internet connections, natural disasters).5. By sending an order from the Store's website, the Customer declares that he has read the Regulations and undertakes to comply with them. In the event of failure to comply with the provisions of the Regulations, the Store is entitled to cancel the order placed without any consequences.6. The store accepts orders around the clock on all days of the year. Orders placed on Sundays and public holidays receive the next business day. The Customer may order a product located in the Store with the specifications given there. Any deviations are not allowed. In particular, the Customer may not enter substantive changes to the subject of the order, such as color, size, type of material, finish, etc. in the comments to the order. The introduction of such changes is considered ineffective, which means that the Customer has ordered a product with the specification described in the Store (its offer).7. The Store reserves the right to reject incorrectly or incompletely filled order forms. The contracting authority may introduce any corrections to the order only until confirmation of its implementation and only to the extent allowed by the system. Confirmed orders cannot be canceled without the consent of HALO SERVICE SP. Z O.O .8. All prices in the Store are expressed in Polish zlotys (PLN). The prices are given in net values (without VAT) and gross (with VAT). Transactions are concluded in Polish zlotys. The store reserves the right to change prices. In such cases, the Store undertakes to inform the Customer immediately about the situation. If the new price is not accepted, the order for the specific product will not be processed and the contract will be considered not concluded. In exceptional cases, the Store has the right to change the price for orders in progress, which have already been confirmed (accepted) by confirming the order.9. The Store issues a sales document in the form of a VAT invoice. Placing an order with a request is equivalent to the authorization of HALO SERVICE SP. Z o.o. to issue a VAT invoice for purchased products without the recipient's signature. The customer hereby authorizes HALO SERVICE SP. Z o.o. to send the invoice by email, without the issuer's signature, without a certified qualified electronic signature, in PDF format.
PAYMENT1. The method and date of payment is determined individually by the customer at the time of ordering through the store. Information on the method of payment is included in the confirmation of e-mails sent after placing the order. The deadline is systematically set for individual orders and is visible in the order tab. The store accepts payments made by bank transfer to the store's bank account provided in the email. Payment title should include the order number. The store may: suspend the execution of the order (orders), block the possibility of making purchases by the customer in the event of delay in payment settlement or exceeding the trade credit limit set by HALO SERVICE SP. Z O.O ..2. The Store provides for payments by bank transfer, card or other means of payment via transaction services.
TERMS OF DELIVERY OF ORDERS1. Delivery will be carried out in accordance with the date visible after logging in the "Orders" tab. The parties agree on the minimum order for each delivery at PLN 10 gross. If you place an order for a lower amount, it will be processed together with the next orders, only when the sum of the Customer's orders reaches the amount specified in the previous sentence.2. At the time of collecting the parcel, the Customer has the right and obligation to check the contents of the parcel in the presence of an employee of the company delivering the parcel. In the event of damage to the package, non-compliance of the product with the contract, the Customer is obliged to immediately submit a complaint to the employee of the delivery company, and then via the Store. Objections regarding the status of the delivered parcel should be reported to the person delivering the parcel and require writing an appropriate complaint protocol. The customer undertakes to immediately make a quantitative and qualitative acceptance of each batch of delivered products, and in the event of quantitative deficiencies or quality defects, to report them and make a complaint on delivery. However, hidden quality defects may be reported on the next business day after their detection, but no later than within seven days of their detection. Quality defects, mechanical damage (e.g. window scratches, cracks, other mechanical damage), non-compliance of quantities or non-compliance with the order may be reported only at the time of delivery, under pain of not accepting the complaint by the Store. Notwithstanding the above obligations, the Customer is obliged to submit a complaint via the Store (Complaints tab).3. The contract concluded with the Store is a distance contract.
RETURNS1. Returns guaranteed within 14 days do not include shipping costs. The product cannot be used, damaged or devoid of original seals. Payments will be made on the day following product receipt and verification
WARRANTY1. The store guarantees to the buyer that the products covered by the warranty will be free from defects, material and workmanship defects that arose during the production process and that they meet the given specification and are suitable for use in accordance with the instructions.2. The warranty is granted only for manufacturing defects and for the unprocessed product. Claims under the abovementioned warranties can only be made by the customer.3. Warranty for inks, printheads and other components requiring special technical knowledge is granted only if a separate warranty contract is signed. All inks should be used before the expiration date. If in doubt about the date or batch code, the Customer is obliged to contact the Store in this regard. Inks should be used within 2 months of opening the packaging. When using an open system, you must buy and use at least 2 sets of inks per month.4. If the product is found to be defective or if incorrect operation is found, the Store will repair the product or replace it with a product free of defects in accordance with the following warranty conditions.5. If the parties conclude a guarantee contract (in the form of a guarantee card), its provisions take precedence over these provisions.6. The complaint should be submitted on the complaint form made available by the Seller as an attachment to the GTC. A properly completed complaint form is a form containing all the information required therein, in particular the date of purchase, delivery date and the date the defect was found.7. Products including: inks and parts marked in the store as "alternative" or (non-original) are excluded from the warranty and liability under the warranty.8. The parties exclude the Customer's rights under the warranty, because the Store's assortment requires absolute compliance with the manufacturer's recommendations as to the use of appropriate consumables, inspection procedures and other specific recommendations.9. Failure to sign the Warranty Card by the Customer or his representative for any reason shall result in the Customer losing the rights under the warranty, warranty and any complaint claims.
COMPLAINTS COMPLETION, SERVICE TERMS 1. Any claims regarding products not meeting the terms of this warranty may only be submitted by the entity that purchased the product directly from the STORE. The product subject to complaint should be delivered to the SKLEP headquarters in person or through a carrier or courier. Delivery of the advertised product is at the expense of the advertiser.2. The product sent back by the Customer without the SHOP's approval, during the complaint handling process, will not be accepted by the SHOP.3. Conditions for accepting complaints to the STORE are: a) attaching a list of advertised productsb) attaching a copy of the purchase invoice for the advertised products in the STOREc) delivery of advertised products without damaged warranty sealsd) providing the products in the set in which they were purchased, i.e. with all elementse) providing advertised products with removed foreign and additional labels, stickers etc. applied to products by the advertiser.f) providing the advertised products in the factory packaging or in anti-static packaging.g) In the case of personal delivery of the advertised products to the Website, the Website confirms receipt of the complaint by issuing a receipt.h) If the advertised products are delivered via a carrier (freight forwarder), the Website confirms receipt of the complaint by confirming the receipt of the parcel with the appropriate carrier.
The SHOP reserves that:a) does not issue a duplicate of the above-mentioned acceptance documentb) is not responsible for the consequences of loss of the above-mentioned document.The SHOP reserves the right to return the advertised products from the Website and send them back to the buyer at his expense, if:a) the buyer failed to comply with the conditions listed in point 2b) the condition of the shipment differs from the one described in the attached documentsc) the parcel contains a product not bought directly in the STORE Clarification of possible discrepancies should take place within 2 business days from the date of receipt of the products for complaint. Return of the advertised products referred to in will take place within 7 business days or on another date agreed with the complaint provider. Within 2 business days, the advertiser may raise objections as to the state of the complaint sent to him by the STORE or the grounds for returning the products. The two-day period is counted from the date of receipt of the return of products (signature placed on the consignment note by the recipient).
LOSS OF WARRANTY RIGHTS The warranty will be forfeited if: 1. breakage or damage to the warranty seals.2. independent repairs carried out by unauthorized persons, i.e. other than STORE employees or a service authorized by the store.3. mechanical, chemical, thermal or electrical damage to the product, including damage caused by a computer or power grid failure, intentional or accidental damage to the product4. damage resulting from improper use or inconsistent with the instructions placed on the manufacturer's website, storage or installation instructions.5. mechanical damage, which includes: fractures, scratches, bruises, mechanical distortions, creases, flooding, drying liquids including: ink, ink, paint, varnish, polymer, laminate, cleaning fluid and others. RESPONSIBILITY 1. The SHOP shall not be liable for losses resulting from inefficient or improper use of the Products sold to the Recipient.2. The STORE shall not be liable for any defects, untimely deliveries, damages, etc. in the event of a broadly understood force majeure, which should be understood as all events caused by an external cause independent of the STORE, in particular: (flood, fire, explosion, mobilization , restriction of use of energy or interruptions in its supply, disaster, strikes, road blocks, trade restrictions) The seller, in the case referred to in the previous sentence, undertakes, however, to intervene as soon as possible to help repair the damage after the unpredictable force majeure ceases. . The costs associated with the operation of the STORE to repair the damage after termination of force majeure shall be borne by the Recipient.